Refund policy

ALL sales are FINAL once payment is received, no returns will be accepted.

Please note that we do not offer refunds under any circumstances. So please be sure that you are ordering the correct product variant; size, color, etc.

 

EXCHANGES :

 ALL sales are FINAL, no exchanges will be accepted.

 

CHARGEBACK POLICY :

    1. All customers must confirm they have read and agree to our terms and conditions before making a purchase.
    2. To prevent fraudulent orders, all customers must complete our 2-factor authentication process.
    3. If a chargeback is placed, CHROMA-CHI ® has evidence that the customer has agreed to our Shipping policy and Refund policy. This evidence will be used during any dispute case.
    4. The ramifications for a chargeback will be blacklisting the customer's IP address and name from our website.
    5. By making a purchase from our website, you agree to these Shipping and Refund policies. We reserve the right to update and change these Shipping and Refund policies at any time.