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Frequently asked questions

What is the return policy?

We do not accept returns or exchanges at this time. All sales are final, so please double check your order before completing your purchase.

If your package arrives damaged, please contact the shipping carrier directly to file a claim, as they are responsible for any issues that occur during transit. We recommend taking photos of the damaged package and keeping your tracking number handy when reaching out to them.

When will I receive my order?

All pre-made pieces will be shipped in 2-4 days

All pre-order pieces will ship in roughly 5-6 weeks

Every piece will be listed as pre-made or pre-order in their description

Who do I contact about an order issue?

Email : chromachi.help@gmail.com

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